Buying online is very simple: choose the product from those available and add it to your shopping cart. Proceed to checkout to see shipping costs and choose your payment method.
Yes, the prices shown online include VAT.
Product availability is always indicated on each product page on our website, and will also be shown in your shopping cart.
If a product is out of stock, we recommend waiting for the product to be restocked. Customer service is unable to provide definite dates regarding product availability.
After adding the products you want to your shopping cart, you can proceed by going to the checkout where you can register to enter the required data and choose your payment method: credit card, prepaid card, PayPal or bank transfer. All financial information required for the transaction will be transmitted, via encrypted protocol, to our partner banking institutions, which provide the relevant remote electronic payment services, without third parties having access to it.
No, there is no minimum amount for an order.
Credit cards of the following circuits are accepted: Visa, Visa Electron, Postepay, Mastercard, American Express, Diners Club International and JCB.
Payment will be made payable to New Works Webtech S.r.l., a digital partner handling and receiving payments on behalf of the Qooder online shop.
If you choose to pay by Bank Transfer, please remember to make your payment within 3 days from the date of your order. After that period, if no wire transfer is made, your order will be cancelled.
Your order will be processed only upon receipt of the amount in our bank account (usually 1 to 3 business days after making the transfer itself). The payment will be in the name of New Works Webtech S.r.l., a digital partner that deals with the management and receipt of payments on behalf of the Qooder online shop.
Customers who wish to receive an invoice for their order must make a request during checkout, before proceeding to payment. Simply click on "I wish to receive an invoice" and enter your tax information. It is not possible to request an invoice after you have completed your purchase
As soon as you pay for your order, you will receive an email to the email address you used during checkout confirming your purchase or receipt of payment. In case you do not receive the email, check the Junk or Spam folder of your email inbox and, if you use a Gmail address, also check the Promotions folder. If you should have received the payment confirmation from your bank but not from the shop, within 24h you will also receive the order confirmation.
If you pay by bank transfer, within a few days upon receipt of the payment at our systems you will receive an email confirming the actual receipt of the order.
We deliver anywhere in Italy (including the islands), throughout Europe and all over the world.
Shipping costs can be seen at the checkout stage by entering all the relevant details of the destination.
Shipments to countries outside the European Union may be subject to duties determined by the customs department of the destination country. For the countries mentioned, we cannot predict the amount of these charges, which are payable by the purchaser and must be paid upon delivery of the products, either directly to the relevant tax or customs authorities or to the courier responsible for delivery.
Of course. During checkout, you can choose the "Deliver to another address" option and provide the information required. Once an order has been paid for, it is quickly processed and handed over to the courier, and it is not possible to change the shipping address.
Depending on the place of shipment and the quantity of products, different packaging systems are used to ensure that they are transported in excellent condition.
In Italy, delivery typically occurs within two working days of receipt of the shipping email, but may slip due to difficulty in reaching certain geographic areas or due to unavailability of the product or recipient.
In Europe, delivery times are approximately 2-4 business days. In the rest of the world, delivery times are approximately 5-8 working days: in this case, processing times may be longer than those indicated.
When your order is collected by the courier, an email will be sent to the address specified during the purchasing stage or you will receive a text with a link enabling you to track your shipment. You can track the whereabouts of your order via the website of the courier tasked with the shipment.
If you have not received a verification email, check your junk or spam folders.
Of course, you can return all or part of your order. For information on how to exercise your right of withdrawal, please see the Returns and Withdrawal section.
We will refund the full amount paid, excluding shipping costs, within 14 days, using the same payment method you chose at the time of purchase.
If you receive a package from the courier sent by customercare@shop.qooder.com, which is visibly damaged, broken or stained, please reject the shipment. We will deal with the return and replacement of the shipment. Should the shipment include multiple packages and not all of them are damaged, please reject the damaged package only and sign the delivery slip "with reservations". In this instance, Qooder online shop will deal with the return and replacement of the products. Any shipping fees incurred as a result of the damaged package being sent back and a new one being delivered will be borne by the Qooder online shop.
We kindly request that you promptly notify customer service of the issue and include photos of the products in your email, if possible. You will receive assistance in resolving the issue.
No. You can choose to complete a purchase quickly as long as you enter your email address. We do, however, recommend creating an account so that you can stay up to date with all our news, quickly resume paying for incomplete orders and purchase other products online with ease.
Registering gives you several advantages.
You can create your account very quickly via this link:
Create your account
By doing this, you can keep an eye on your shopping cart and the status of your orders at all times. Accessories and spare parts are made from resistant, carefully selected materials, designed to ensure optimal performance, long life and correct installation in accordance with Qooder technical standards.
If you have difficulty browsing or making purchases at the Qooder online shop, we recommend changing your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) or updating it to the latest version available. If you don’t remember your password, use the “I've forgotten my password" option to enter your email address and you will quickly receive a password-recovery email. Always check to ensure this email does not end up in your junk or spam folder.
If you still have problems, remember that the customer service team is at your disposal. Send us an email at customercare@shop.qooder.com.
You can complete your account registration here:
Complete your registration
Follow the guide to receive your password to access your personal area in the store.
Click on "Forgotten your password?" on this page:
Password recovery
You will receive an email with instructions to follow to recover your login details.
After registering, you can view and modify your information in your personal area of the store:
Personal Area
The process of handling an order and allocating the package to the courier is quick, and we cannot guarantee that we will be able to change shipping information or the contents of an order in time. In any event, please email the customer service team to receive assistance.
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