Shipping methods Return and withdrawal

Shipping address*

All orders confirmed by shop.qooder.com will be delivered with different transport companies depending on the type of product shipped and its destination to the delivery address given by the customer.

An e-mail confirming shipment and containing tracking link and code will be sent to the customer at the moment the package is picked up from our warehouses. If at the time of delivery the ordering party is not present at the specified address then the transport company will leave a notice and will contact the ordering party to arrange delivery. It is also possible to check delivery status following the instructions written in shipment-confirm email or contacting our customer-service at the address partsandaccessories@qooder.com and receive information on the order (remember to write order number name and address). It is not possible to inspect inside the package at the time of delivery. But whenever the Customer discovers abnormalities (box open or visibly damaged) he can reject delivery and specify the reason. He must then contact shop.qooder.com Customer Care at the e-mail address partsandaccessories@qooder.com to describe the reason for rejection. QOODER SA shall not be held liable for damages subsequently claimed by the Customer whenever the package was damaged during shipment but was accepted in any case given that order collection was certified to be whole.

This term is purely as an indication. No indemnity may be requested of QOODER SA in case of damages due to delivery delay interruption total or partial suspension. This is also valid in case of delays stoppages or suspensions due to causes that may alter the procurement and distribution process such as: stoppage in work industrial unrest delays ascribable to suppliers energy failures transportation stoppage etc..

When asked to our customer service after sending the order QOODER SA will give you an invoice for the order sending it through e-mail or putting it inside the shipping according to art. 14 D.P.R. 445/2000. Financial data on the invoice will be the same as written by the Customer during the request. Delivery charges are to be paid by the Customer and are calculated when the order is made. The Customer shall pay for goods according to the terms available at the time of placement of the order.

The Customer is required to check when the goods are delivered by the carrier that packing is whole and undamaged. Eventuali danni devono essere immediatamente contestati al corriere che effettua la consegna. Una volta firmato il documento del corriere il Cliente non potrà opporre alcuna contestazione circa le caratteristiche esteriori di quanto consegnato. Any damages must be immediately notified to the carrier who carried out the delivery. Once the Customer has signed the carrier's document he cannot place any claims about the exterior characteristics of what was delivered. Any problems incidental to the physical integrity matching or completeness of the products received must be notified within 7 days of delivery according to the procedures envisaged in this document. The order shall be automatically cancelled in case of failure to collect goods stored in the carrier's warehouses within 5 working days because of the repeated impossibility of delivering to the address specified by the Customer when placing the order.

Import duties

Shipments to countries outside the European Union area may be subject to customs duties established by customs. For the countries mentioned QOODER SA cannot predict the amount of these costs which are borne by the buyer and which must be paid upon delivery of the products directly to the competent tax or customs authorities or to the courier in charge of delivery.
For purchases relating to vehicles only the cost for shipments to Switzerland includes all costs for customs operations including duties. No further charges will be applied to the customer.

*invalid modes in case of vehicle purchase

Return and withdrawal

Right of withdrawal

In accordance to actual e-commerce laws if the Customer is a consumer (viz. a natural person who purchases the goods for purposes that do not relate to his own professional activity or rather he does not make the purchase specifying in the order form to QOODER SA a VAT No. reference) then he is entitled to withdraw from the purchase contract for any reason whatsoever without the need to give explanations and without any penalty without prejudice to what is specified at following point The Customer to exercise this right must send QOODER SA a written notice of this intention within 14 days of date of receipt of the goods. This notice must be sent by registered letter with return receipt addressed to:

QOODER SA
(Servizio Clienti shop.qooder.com)
Via dei Lauri 4
CH-6833 Vacallo (CH)

or by telegram or e-mail at partsandaccessories@qooder.com again sent within the aforementioned term of 14 days. Once the above-mentioned withdrawal notice has been received the QOODER SA Customer Service shall promptly give the Customer instructions for return of the goods which must be received by shop.qooder.com within 14 days of the date of authorization. The right of withdrawal is in any case subject to the following conditions:

the right shall apply only for the entire purchased product;
the goods purchased must be whole and returned in their original package compete in all their parts (including packaging and documentation (if any) etc...);
in no case shall labels or adhesive tapes be applied directly onto the original product package;
shipping charges for return of the goods are to be charged to the Customer. When returning from countries outside the EU all the costs of transportation customs and VAT are charged to the consumer;
shipment until certification that receipt by our warehouse has taken place is under the entire responsibility of the Customer.

If the goods are damaged during transportation shop.qooder.com shall notify the Customer thereof (within the 5th day of receipt of the goods at its own warehouses) so as to permit the Customer to promptly give notice to the carrier he selected and obtain refund of the value of the goods (if insured). In this case the product will be made available to the Customer for return simultaneously cancelling the request for withdrawal. QOODER SA in no way answers for damages or theft/loss of goods returned by uninsured shipments. When the product arrives (at the warehouse) it will be inspected to evaluate any damages or tampering not caused by shipment. Whenever the original packaging and/or packing are damaged shop.qooder.com shall deduct a percentage from the refund in any case not greater than 10% of the value of the refund as compensation for restoration costs. Except for any charges for restoring damages caused to the original packing QOODER SA shall refund the Customer the full amount that has already been paid with the exclusion of shipping charges within 14 days of return of the goods. The reimboursament will be made by shop.qooder.com on the credit card or paypal account used by the customer. Right of withdrawal is totally cancelled due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents) in all those cases where QOODER SA ascertains that:

the original internal packing and/or external packaging are missing;
accessory product components are missing (accessories parts ...);
the product is damaged for causes other than its transport.

When the right of withdrawal is cancelled QOODER SA shall return the purchased goods to the Customer charging him for shipping charges. All claims must be addressed to:

QOODER SA
(Servizio Clienti shop.qooder.com)
Via dei Lauri 4
CH-6833 Vacallo (CH)